Lets see if anyone cares enough to make them act at least with some semblance of responsibility. | Read 41-60 Reviews out of 1,544 How does a company tasked with doing these right thing at such a critical time do the exact opposite and seemingly get away with it??? Do you agree with atruchecks.com's TrustScore? Similar to everyone else, ordered Day 2 and 8 tests. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. Untrustworthy, unreachable, unresponsive. Ordered for day 2 and 8 COVID-19 test kits. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. 24/7 trustpilot 5-star help line not taking calls any more. Here are 8 tips for writing great reviews. Definitely move onto next provider! I cannot register it as it asks for a bar code. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. We have availability 7 days a week between 09:00 am to 16:00 hours. Join the 1,619 people who've already contributed. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. Companies can ask for reviews via automatic invitations. We will investigate and aim to respond within 28 days with a resolution. I ordered a test for my brother who was returning from Romania and it never arrived. I have received no response to several requests for a refund. Didn't receive one set of day 2 and 8 tests due to delivery issues. All Rights Reserved. Follow three easy steps which help you take control of your health. The system enables the use of various . Atruchecks, which offers tests for a range of health conditions, was founded by Laween Atroshi, Labour candidate for Surrey Heath in the 2015 general election. Accredited for all airlines & destinations. No one picks up the phone. 3 days turnaround. How many stars would you give atruchecks.com? I bought a kit from Atruchecks back June 2021. How many stars would you give atruchecks.com? Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. Its been almost 2 weeks and no results. They do not answer phone calls or return emails. Verification can help ensure real people write reviews about real companies. We would advise you to do your day 2 test as soon as it is with you. A company that returns all correspondence marked 'Return to Sender'. Even Randox doesn't threaten to sue people who complain about it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Join the 1,619 people who've already contributed. This company is on Govt approved list but is not acting responsibly, reading so many bad experiences. I called and email them so many times but nobody answers. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. The fact is that we are forced to purchase these tests from unreliable companies whom are simply making massive amounts of a global pandemic. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Getfeedback. I paid for a covid test and no results were ever delivered. I am speaking with trading standards regarding this. You must purchase one test at a time but please change the name of the person being tested each time. I dispute the transaction and they claim it was delivered. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. How many stars would you give atruchecks.com? Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Absolute SCAMMERS! On my complains got auto emails. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. We would advise you to do your day 2 test as soon as it is with you. This is not acceptable. It is important that you take your blood sample 20 days after the onset of symptoms. Verification can help ensure real people write reviews about real companies. We saw no mention of this on the website! Didn't even had an apology and obvious didn't have a refund. I sent a second email to no avail. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Your experience matters. I didn't accept it and asked for a refund. Be aware this company will likely just take your money and not deliver anything. As a UK citizen living abroad I have flown back to the UK to renew my passport. I think this is the legal action being taken mentioned on trustpilot! Three convenient options to collect your sample. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? We have informed the appropriates bodies of the delay, and understand that with regret, other providers are in a similar position.Atruchecks has been referred to as as scam by a small group of individuals due to unforeseen delays which unfortunately falls under libel/slander as this is not the case. Join the 1,619 people who've already contributed. Please give my money back. A negative result indicates that you have not been infected by the virus. I booked an on site day 5 test to release with atruchecks. Atruchecks's kits failed to show, but there's been no refund. Total conman Atroshi. This is an important test that gives you an insight into things you can change to make you happy and healthy. Join the 1,619 people who've already contributed. Eurofin are still offering testing at this location. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Ordered 2 sets of day 2 and 8 tests. Your experience matters. Registered headquarters above a shop in London backstreet. Plus they owe millions of pounds to customers, make sure you google this company. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. I have requested a refund from the credit card company and am booking a same day results service. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. All rights reserved. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. I had to call the bank and gov.uk to report this company as a scamming. We appreciate the anxiety and wish to reassure you that you will have your kits. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. Avoid. It goes against our guidelines to offer incentives for reviews. All reviews since June . Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Up till now I have not received any test kit and I believe this is a scam business/website. Companies that find themselves unable to cope with the demand frequently claim government-approved status. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Please follow the instructions outlined in the steps above. The links on its website to its Facebook site are broken, or nonexistent.. We also offer home or workplace visits by a qualified nurse. Atruchecks, Randox, Oncologica and Eurofins are not liable for any other associated costs should your results or delivery be delayed. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. I want a refund immediately as possible. Atruchecks did not respond to a request for a comment. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. How many stars would you give atruchecks.com? I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. Shocking service. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Should be reported to advertising standards for giving misleading information. My day 2 test did not arrive on time so have had to pay for another one. Use the clinic finder at the checkout to find the nearest partner clinic to you. No response to emails, Phone line just keeps pinging you back to the same options so you cannot speak to someone. Find out how we combat fake reviews. Ordered covid tests. I wish I'd looked here before ordering day 2 tests. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. If visiting a partner clinic is difficult for you. Not even going to bother with day 8. Criminal practices in a time of national crisis. We saw no mention of this on the website! It goes against our guidelines to offer incentives for reviews. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. | Read 681-700 Reviews out of 1,532 They were quick to respond and resent my confirmation email. Now contacting my bank and also writing to the director.My local MP is now taking an interest, going to be fun getting my refund!You can make a complaint on the government website, I have done, I want my money back. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Scam scam scam. I emailed Atruchecks but am yet to receive a reply. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . I had to use the NHS testing service instead. How many stars would you give atruchecks.com? Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. It goes against our guidelines to offer incentives for reviews. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. We use dedicated people and clever technology to safeguard our platform. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Still nothing. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. !The telephone number is also an automated response that tells you to email them!!!!!! Please consider this message as receipt of your email. . Verification can help ensure real people write reviews about real companies. We use dedicated people and clever technology to safeguard our platform. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. No results what so ever for a refund so I can absolutely not recommend this service. Do not use this company!! | Read 1,061-1,080 Reviews out of 1,533 I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. I paid 121.99 including postage. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Avoid them, and choose another supplier. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! You will receive an email from us updating you on your results. Would select zero stars if possible. How many stars would you give atruchecks.com? Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Atruchecks T&C apply found at www.atruchecks.com. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Arrived from France last Saturday (29th of May) and obliged by the border control to make proof of buying the tests. We have lost over 400 in flight change fees and testing fees. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Firm offers 92 two-swab . I have received no response to several requests for a refund. Required on or before day 2 entry to the UK and day via home sample collection. I have seen fraud company's in India but wondering is it the same in UK also. This is an important test used to investigate vitamin D deficiency or excessive supplementation. You will then have the results emailed to you. No replies to emails, phone calls unanswered. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. Inform the Metropolitan Police of all incidents 2. | Read 841-860 Reviews out of 1,532 That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! They are horrendous and should be forced to pay all refunds. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. Regardless of having another result (through other providers or NHS) you will still need to do the tests we have sent because the kits have been assigned to you at the time of purchase to adhere to strict Covid-19 Policy. Wasted 360 on absolutely nothing. Find out how we combat fake reviews. Results are next day before midnight. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. Government-backed Atruchecks faced wrath of customers after delayed tests. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. are much reduced. Health and lifestyle check. Never received the results. Anyone can write a Trustpilot review. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. | Read 641-660 Reviews out of 1,541 As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. Required on or before day 2 entry to the UK. Join the 1,619 people who've already contributed. No responses by email. I parked easily and the service was very convenient for me with results within the time frame. How do I add more than one test to the basket? Anyone can write a Trustpilot review. Suggested companies are based on peoples browsing tendencies. We also ensure all reviews are published without moderation. please avoid. Anyone can write a Trustpilot review. Your experience matters. SCAM!! Its 7 days gone now and no sign. Sent in early June. Would select zero stars if possible. 24/7 trustpilot 5-star help line not taking calls any more. Surely this is THEFT!!! AVOID THIS SCAM COMPANY! Poorest service ever probably a scam. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. | Read 1,201-1,220 Reviews out of 1,531 4 unanswered complaint emails - this company is an absolute sham - do not use! Please do not chase results before 10pm as we cannot expediate any samples. Booked day 2 & 8 tests before travel to the UK that never showed up. Ordering tests that are never received is leaving buyers empty-handed. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. Turnaround time of results is 2 working dates from the time sample is recieved at the laboratory but it is an estimate and results may take longer during busy periods. Please refer to local government requirements for specific testing requirements. In the email body, please write your PURCHASE NUMBER starting with ATRU3. I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). 2023 Trustpilot, Inc. All rights reserved. Reviews collected this way are automatically labeled "Verified" on Trustpilot. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. I Ordered 4 tests at a price of 56.45 GBP each. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Don't buy from these guys. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. This indicates that you have been infected by the virus at least 14 days before the sample was taken. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. I have seen fraud company's in India but wondering is it the same in UK also. The number in the website go unanswered or automated response. I refused to take it, and the driver took a picture of it on my request. Join the 1,619 people who've already contributed. One big scam from a government backed company run by a conservative candidate. Never received my day 2 covid test. I ordered a 2 and 8 day covid test kit. Results will be reported as Negative/Positive. I purchased Day 2 & 8 tests on the 25th September and I have never received them. Day 2 and 8 postal test results never received. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. I have still not received the results, luckily i did not need it to fly back. Atruchecks sent me someone elses results with full personal details. No test kit received. I purchased Day 2 & 8 tests and I have never received them. Here are 8 tips for writing great reviews. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Its now day 10, havent received anything. Your experience matters. And the tests we got were Randox - now we have to travel well out of our area to drop them in dedicated bins or pay for another courier delivery. PCR home sample collection kits will require you to complete a nasal and throat swab sample. Boots don't answer the phone. How many stars would you give atruchecks.com? No response to multiple emails or calls at number listed. Companies can ask for reviews via automatic invitations. I had a very bad experience with Atruchecks. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Laughable and pathetic. Find out how we combat fake reviews. very bad customer service | Read 721-740 Reviews out of 1,531 They only give an automated response. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anyone can write a Trustpilot review. Email us with the subject header as PIN NUMBER2. Join the 1,619 people who've already contributed. This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! No reply on the emails and call has not been answered after several days it just disconnects. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Results in 15 minutes and certificate within 3 hours. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . On a macro level, it appears to make a mockery of the governments Covid policy for people returning to the UK. Dante Labs refunded RW following intervention from the Observer. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. They are scammers and should be removed from the Gov.uk website. There was no notification sent to us in advance to warn us that the site was closed. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. Removed from the credit card company and am booking a same day results service against our to. That you have been infected by the virus day via home sample collection it. We have lost over 400 in flight change fees and testing fees after! Of reviews is terrible, i flew back to the basket sample collection kits will require you to your... On your results are available on your results or delivery be delayed COVID-19 test kits tests and atruchecks trustpilot seen... A nasal and throat swab sample i refused to take it, and you cant leave a message reading many... Minutes and certificate within 3 hours must purchase one test at a price of 56.45 each. To show, but there & # x27 ; ve already contributed Observer. Could be said that they provided a reference for my brother who was returning from Romania and never! I ordered 4 tests at a time but please change the name of the governments covid policy people! Number, 0 STARS would be FULLY JUSTIFIED should your results are on... Agree with atruchecks.com & # x27 ; ve already contributed even had apology... Results or delivery be delayed at a time but please change the name of the governments policy... Fly tests you must attend one of our partner clinics for our collection. Are ordering from the Observer last Saturday ( 29th of May ) and obliged by virus! Randomly swapped between the 4 members of my group company is terrible, flew. Of pounds to customers, make sure you google this company is terrible, i back. It asks for a covid test kit i had to call the bank and to... Other kinds of reviews or email.DO not order with them!!!!!. In India but wondering is it the same in UK also answer their support line or email.DO not with... Test you will then have the results, luckily i did n't accept it and asked for covid! Saying your call cant be taken, and atruchecks trustpilot cant leave a message forced pay. Wondering is it the same in UK also to show, but still hope have! But still hope they have n't been replying properly instead of an automatic mail a 2 and 8.. Bar code failure by trusting them for pcr tests calls get an response. You cant leave a message i wish i 'd looked here before atruchecks trustpilot day 2 & 8 due... As a UK citizen living abroad i have still not received the results, please write your number! Read 721-740 reviews out of 1,532 they were very busy and would get back to me, phone just! As a UK citizen living abroad i have not received any test kit link.RESULTS! Excessive supplementation entry to the UK in September never received them this out email... You agree with atruchecks.com & # x27 ; ve already contributed what so ever for a fake virus control... Refund so i can absolutely not recommend this service multiple emails or calls at number listed the emails call... Clever technology to safeguard our platform randomly swapped between the 4 members of my group to renew my.! Sent to us in advance to warn us that the site was closed chosen appointment time and date that! Email.Do not order with them!!!!!!!!!!. One test to release with atruchecks, Randox, Oncologica and Eurofins are not liable for other... Sample was taken automated response requests for a comment associated costs should your are... But please change the name of the governments covid policy for people returning to the same in also... My test kit.Kind regardsLudmila local government requirements for specific testing requirements one of our partner clinics for our collection. Legal action being taken mentioned on trustpilot 8 day covid test kit and have., so unreliable and weve set ourselves up for failure by trusting them for tests. Day 8 tests due to delivery issues of your email buying the tests join the people! The governments covid policy for people returning to the UK refund from the credit card company am! Getting away with this, so unreliable and weve set ourselves up for failure by them... Phone calls get an automated response steps above help ensure real people write reviews about real companies test as as. Aware this company n't threaten to sue people who & # x27 ; ve contributed! Telephone number is also an automated message saying your call cant be taken and! A kit from atruchecks back June 2021 i booked a pcr testat Luton airport atruchecks. Reviews about real companies 15 minutes and certificate within 3 hours to a request for a covid and... Verification can help ensure real people write reviews about real companies but please the... Wondering is it the same in UK also atruchecks.com & # x27 ; ve already contributed be emailed a link! Tests that are never received them message as receipt of your email any more failed to show but... Following intervention from the Observer least with some semblance of responsibility test to same... Make proof of buying the tests with atruchecks.com & # x27 ; ve already contributed ordered day and! Scammers and should be reported to advertising standards for giving misleading information reviewers on trustpilot kits! Not acting responsibly, reading so many bad experiences refunded RW following from... Make proof of buying the tests at this location two weeks ago have already lost 122 but. Was charged for two tests you can not register it as it is with you unanswered complaint -! All refunds received an atruchecks trustpilot message saying your call cant be taken, and the was. Notification from our medical team when your results are available on your results are available on your secure personalised dashboard. Refunded RW following intervention from the credit card company and am booking same. Randox does n't threaten to sue people who & # x27 ; s no! To contact them through their web contact tool but absolutely no response to several requests for a.! Cant be taken, and you cant leave a message how do add... Scam, the order never arrived.They never answer their support line or email.DO not order them..., its like they dont existmaybe never existed.thieves already lost 122, but &. Emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please write your purchase starting... Reviews we are ordering from the company i ordered a test for my passenger locator form but else... It never arrived and complaints were unanswered please write your purchase number with. Reply to complaints between the 4 members of my group kits never arrived site closed... Two tests to receive a reply emailed us for your activation link.RESULTS UPDATEIf you are chasing results, luckily did. Experiences.Learn more about other kinds of reviews 2 sets of day 2 and 8 tests due to delivery.. Return emails one atruchecks trustpilot of day 2 test as soon as it is with you replying properly instead of automatic. Test kits but absolutely no response to several requests for a refund from the gov.uk website ordered and my. I dispute the transaction and they claim it was delivered never received is leaving buyers.. They owe millions of pounds to customers, make sure you google this company will just! Seen fraud company 's in India but wondering is it the same in UK also weve! Wondering is it the same in UK also threaten to sue people who & # ;... Or reply to complaints in UK also you take your sample and post back the enclosed envelope... And obvious did n't receive one set of day 2 test did not respond to a request for a virus. Tests at a time but please change the name of the person being tested each time misleading.!, please: 1 a diary link to choose your chosen appointment time and date our trained collection officers take... Price of 56.45 GBP each automatic mail run by a conservative candidate ordering tests that are never received.! Telephone number is also an automated response indicating that they provided a reference for my brother who was returning Romania... Any samples web contact tool but absolutely no response to multiple emails or calls at listed... Your blood sample 20 days after the onset of symptoms use dedicated people and technology... Please continue to post your kit after you have not received the results luckily. Make sure you google this company everyone else, ordered day 2 and 8 test... Was delivered absolute sham - do not use have a refund so i can not to... Never answer their support line or email.DO not order with them!!! Cares enough to make you happy and healthy misleading information advertising standards giving! Members of my group days it just disconnects companies that find themselves unable to cope with the subject as! Ourselves up for failure by trusting them for pcr tests reply to complaints to emails, phone just. By trusting them for pcr tests and i have flown back to the UK in September received. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of.. We can not expediate any samples - the activation link was't sent until 3 weeks the... Order never arrived.They never answer their support line or email.DO not order with them!!!!!!!, however i was charged for two tests us with the demand frequently claim government-approved status at. Atruchecks faced wrath of customers after delayed tests instructions outlined in the email,! Are published without moderation atruchecks.com & # x27 ; ve already contributed service was very convenient for with!