Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. The findings are based on frequencies and cross-tabulations of questions included in both surveys. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. The physical examination will make you engage in physical movements to show if you are capable of moving some limbs. For PIP claimants only the assessment outcome was a significant predictor of claimants preference from a choice of three channels - claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Unweighted base: Claimants who felt they could not explain their condition only (n=51). For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). The frequency of the other requests was too small to report on the outcome quantitatively. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. someone helps or encourages you to go out. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. The most common reasons for preferring this assessment mode included being able to see the assessor while remaining comfortable at home and being better able to show their condition. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. The results from these regression analyses are presented as predicted probabilities in this report. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). Be yourself; you want them to see you how I first applied for pip back in 2016 and was awarded a paper based award . Views expressed in this report are not necessarily those of the Department for Work Most claimants (87 per cent) experienced no technical difficulties during the call. Those awarded PIP had a 51 per cent predicted probability of choosing a telephone assessment when given this three-way choice, a fall from 61 per cent when choosing between just telephone and face-to-face. hello. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Note: Some claimants provided multiple responses. Remaining answers covered a wide range of preferences about the length and conduct of the assessment as well as the mode of conducting the assessment (see Figure 28 below). You will need to contact the assessment provider and request a home assessment. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. For those undergoing WCA gender was also a predictor of preference. Unweighted base: Claimants who were comfortable with video assessments only (n=406). Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. However, the majority of these were not significant and only the significant interactions are reported in this analysis. This document/publication is also available on our website. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). We refer to this group as the unknown outcome group within the rest of the report. You can also bring someone with you in the course of your assessment. You will also be qualified with this kind of benefit when you are aged 16 and over. Most commonly this was problems with holding the telephone or using a loudspeaker (13 per cent). Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. All face to face assessments have been suspended for at least 3 months. Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. The remainder had no preference. Four in ten claimants (41 per cent) preferred face-to-face assessments and similarly 39 per cent preferred telephone assessments. After taking assessment outcome into account there were no statistically significant differences in claimants preferences by age, gender, previous experience of face-to-face assessments or health conditions. Be yourself; you want them to see you how The small group who were not satisfied tended to have complaints about the assessors behaviour, having insufficient time to answer the questions or not feeling that the questions were tailored to their condition. You will be required to talk about how your condition affects you despite detailing it in your PIP form. Sixty-five per cent said that they were aware that this option was available to them. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. to intervene on your behalf. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Unweighted base: all respondents (n=1133). new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. Georgia Lucey But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. Unweighted base: Claimants who prefer face-to-face assessments only (n=347). Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. you can't plan a route to an unfamiliar place yourself. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. Claimants were asked to rate how comfortable they felt sharing information about their health condition or disability over the telephone. You may be required to send medical proof of why you need to take the PIP assessment with questions on mental health in your home. Copyright OptimistMinds 2023 | All Rights Reserved. Unweighted base: Claimants who were not satisfied with the assessment only (n=59). Across both surveys, preference was highly associated with the outcome of the telephone assessment. Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. They do send out text messages for appointments yes. In this brief blog, we have talked about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). You will need to contact the assessment provider and request a home assessment. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). The assessment looks at individuals ability to carry out everyday activities. Claimants were asked whether they had requested any additional adjustments to the assessment process. Preference for telephone or face-to-face assessments. For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. Adding variables relating to a claimants assessment experience, demographics and health conditions in different stages allows us to observe the influence of each variable independent of the other variables- on our outcome of interest, namely their choice of assessment channels. you can't plan a route to an unfamiliar place yourself. When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. As mentioned before, the PIP assessment with questions on mental health will be focusing on how your mental health condition may be impacting your life. | Mental Health Forum Unanswered threads Talk with people who know what it's like! Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). They later changed the award because they looked into everybodys claim as they felt they hadnt been The PIP survey was conducted between 14th July 2nd August 2020 with new and repeat claimants who had taken part in a telephone assessment for PIP between April and May 2020. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Older claimants were more likely to report difficulties holding a handset or using a loudspeaker (19 per cent of those 55 years and over, compared to 10 per cent of those aged under 35), and those with mobility issues (20 per cent compared, with 8 per cent of those with no mobility issues). Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Most commonly this was in a letter (71 per cent), and nearly one in four claimants (24 per cent) reported receiving a telephone call. Felt uncomfortable with video assessments only ( n=51 ), if you facing... 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