Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. Then the team will create a comprehensive design that is uniquely you. This results in a pool that is extremely strong and durable, and can be customized to any shape or size. BBB Business Profiles are subject to change at any time. The first time he was nice, but then the issues started. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. "It's their customer service that harmed their business.". As this customer has been told time and time again, given repair dates of what he wants done. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! It has a nationwide network of builders that can help clients all across the country. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Weve transformed simple backyards, into private paradises. Looking for pool financing? The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. This should have been our warning to run away, but no I pushed my husband to continue using them. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. . Cameron was a great asset to us! In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. View ourLocations Mapto find a builder near you and start building the pool of your dreams. Just finish! But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. On day one I met our construction manager who was Aric **. Looking for pool financing? I'm tired of the excuses and I'm tired of waiting. Request a FREE quote HERE or call us at (855) 212-2210. We have a leaking pool pump, A hole on the side of our pool. We contracted to have them build us a pool with a contract date of 06/2020. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. We value your privacy. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Mustard algae, also, What is pool coping? The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. 5. Pools and spas have been hot-ticket items for the last couple of years. There has been little progress the last three weeks. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' Enjoy reading our tips and recommendations. FAQ. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Our pool remodel project was made much easier for us by Aaron Temme. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. March 28, 2018 / 10:00 PM We do not do remodels or concrete, just new pool builds. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. I'm very happy now! We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. Since 1999, Pearland Pools has been making dreams come true. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Fast and easy online application. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Buying a pool is a big decision for your family. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. That company, Prestigious Pets, lost in court. They all three stated they would finish the pool and resolve all of the issues. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. How do I know I can trust these reviews about Premier Pools and Spas? PPAS does not stand behind the sub contractors that they hire. BILD Industries consulting in which we offer small . All Rights Reserved. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Fast and easy online application. Well start sending you the news you need delivered straight to you. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. Do not use a Premier Pools franchise to build your pool. We were beyond excited, especially when they showed up 2 days in a row!! Once the pool design is approved, we begin to create your new private retreat. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Extras: Premier Pools and Spas offers plenty. this customer is never satisfied. The equipment finally arrived 8 days after the pool was filled. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Hello Susan. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Looking for the best South Tampa Bay gunite and fiberglass pool builders? If you hire them have a lawyer on file to use because you will need them. He was a pleasure to work with; and always honest and respectful. First published on March 28, 2018 / 10:00 PM. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Design Your Pool REQUEST A FREE QUOTE About Premier Date of install once crew returned to fix installation issues was March 28, 2020. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. ****No Response At all**** This is ONE example. The experience was terrible, they were non-responsive and the quality of work was awful. BBB Business Profiles may not be reproduced for sales or promotional purposes. Premier Pools and Spas have over 25 years of pool-building expertise. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. A link has directed you to this review. Swimming Pools. Premier Pools & Spas accepts credit cards. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Now let's talk about the stagnant water that has algae and now mosquitos. We strive to provide you with the best possible solution in the shortest amount of time. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. The area drains fine, however, their construction crew never shows up. Our goal is to give you one-on-one, personalized service. I initially knew this would be a disaster . Also own Pinnacle Pools and Spas in Dallas Texas. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. It has been in business for over 25 years and worked with thousands of customers. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. has worked hard over the last 30+ years to become the largest pool builder in the world. We only build gunite (concrete pools). Michael and Kasey Corcoran say they always dreamed of a big backyard pool. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. This is the worst pool company ever!! What is Mustard Algae & How Do I Remove It From My Pool. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. About. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Grout lines not matched up & thicker in some places than others. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Premier Pools told me my saltwater pool would be built in 3-4 months. The disorganization and lack of accountability is mind blowing. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Unsubscribe easily. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. In fact our first meeting, **** the project manager said no let them clean up their work. But after paying almost $80,000, the Corcorans say they. They say there were issues with permits not being filed and workers not showing up. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. You do not have access to www.poolspanews.com. Thats our commitment to you. The excavator drove on top of it and it broke. From the first scoop of dirt to the filling of the crisp water. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. Thank you. The couple says the pool has broken lights and faulty drains. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. 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